Shipping and Return Policy

1. Delivery Timeframes

We aim to dispatch all orders within ___ business days. Once shipped, estimated delivery times are:

• UK Mainland (Standard Delivery): ___ working days
  
• UK Mainland (Next Day Delivery): Orders placed before 12pm – next working day
  
• UK Non-Mainland UK: ___ working days
  
• Europe: ___ working days
  

Please Note: Delivery times are estimates only and may be affected by public holidays, customs, weather events, or other circumstances beyond our control.

Delivery Completion: Delivery is considered complete when the item is received at the address you provided. If no one is available, the courier may leave a card or attempt re-delivery.

2. Shipping Charges

• UK Mainland Standard Delivery: ___
  
• UK Mainland Next Day Delivery: ___ (orders before 12pm)
  
• UK Non-Mainland Delivery: ___
  
• Europe: ___ (customs duties or import taxes may apply)

3. Payment Terms

• Full payment is required at the time of placing an order.
  
• Accepted payment methods include credit/debit cards, PayPal, and other options displayed on the website.
  
• Payments are processed securely via authorised payment gateways.
  
• Orders are confirmed only after successful payment.

4. Order Cancellations

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for most purchases.

To Cancel:
Email care@mufasaman.co.uk within 14 days of delivery with:

• Your order number
  
• Request to cancel the order
  

Please Note:

• Items must be unused, unopened, and in original packaging.
  
• Customised or personalised items cannot be cancelled unless faulty.
  
• You may be responsible for return shipping costs if the item is not faulty.
  

5. Returns & Refunds

5.1 Eligibility

Returns and refunds are only available for:

• Faulty or Damaged Products: Items that are defective, damaged in transit, or not as described.

You must report issues within 30 days of delivery, and provide proof of purchase (receipt or order confirmation).

5.2 Non-Eligible Returns

We cannot accept returns or provide refunds for:

• Change of mind (unless the product was purchased without seeing it)
  
• Personal preferences (fragrance or texture)
  
• Incorrect product ordered by the customer
  
• Minor packaging variations that do not affect product performance
  
• Opened or used items (for hygiene reasons), unless faulty
  

6. How to Report Faulty or Damaged Items

Email at care@mufasaman.co.uk within 48 hours of delivery.

Include:

• Your order number
  
• Description of the issue
  
• Photographs of the damaged item and packaging
  

Our team will review your claim within 2 working days and respond.

Approved Claims: You will receive a replacement or refund, in line with your statutory rights.

7. Return Shipping

• Faulty or Damaged Items: Return shipping costs will be covered by Mufasa Man.
  
• Other Returns: You may be responsible for return shipping costs unless the item is faulty.
  

8. Refund Processing

• Method: Refunds will be issued to the original payment method.
  
• Timeframe: Refunds are processed within 14 days of receiving the returned item.
  
• Delivery Costs: Standard delivery costs will also be refunded if the item was faulty.
  

9. Non-Refundable Items

• Opened or used items (unless faulty)
  
• Sale or promotional items (unless faulty)
  
• Personalised items (unless faulty)

10. Customer Support

For assistance with your order, please contact:

• Email: care@mufasaman.co.uk
  
• Customer Service Hours: _________ (UK time)

11. Legal Rights

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain unaffected by this policy.

For more information about your consumer rights, please visit: https://www.gov.uk/consumer-protection-rights